As part of our HACCP certified food safety program we cannot accept food items for return if you change your mind. Returned products will only be accepted on the occasion that we sent you the wrong products or they are damaged.
If products are to be returned, they MUST be unopened, and in the original packaging and returned within 14 days of purchase. Please retain your Invoice/receipt in the event of any return, as we require proof of purchase before any refunds can be processed.
If incorrect products have been sent to you, you must notify us of the error within 7 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Genovese Coffee.
We will only offer a refund if the product returned to us is unused and not damaged. Please note that this will only occur in case we sent you the incorrect products or they are damaged on arrival. We can only process products purchased from our website, https://www.genovese.com.au/ and provide advice on products available on our website.
We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at firstname.lastname@example.org. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.
We advise all our customers to review this Delivery policy and returned merchandise / refund policy page frequently as this Policy may be amended by us at any time without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.