Online Shopping Policies

Order deadline and delivery times
We undertake to despatch your order from Melbourne the same day if the order is placed before 12:00 noon local time. Delivery is made via Australia Post e-parcel and you can choose between a Standard and Express service. Standard service delivery times are similar to postage times to your area while the Express service guarantees delivery the next working day.

We can arrange same-day delivery in Melbourne via a courier if this is important to you. Please call us directly so that we can provide you with a quote for the delivery and organise it as soon as possible.

Delivery destinations
All our products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

Weekend deliveries
Orders placed over the weekend will be despatched on Monday. Call a customer service representative on 03 9383 3300 to enquire, or contact us via email.

Recipient not home
If the recipient is not home when your delivery is made, the following will occur depending upon circumstance & the service being used.

The delivery will be left on the doorstep if you have ticked the “Authorisation to Leave” box on the shipping details page.

If you have not provided authorization to leave, a calling card will be left at the door or in the letterbox notifying you that the parcel is available for pick-up from a local post office.

Please add any information to the Order Notes that will help us to ensure that your delivery meets your requirements.

Posted on by vivadmin in Policies